Q. Where do you ship from?
A. Woodbine, MD, USA
Q. Do you accept orders placed outside of the US?
A. Yes! Please process your order through our International shopping cart. Click here.
Q. How long will it take to receive my order through shipping?
A. For custom products, please allow 4-6 weeks. For custom pet portrait paintings please allow 6-8 months. For in-stock non-custom items such as Wet Nose Greeting Cards by the pack we normally ship within 5 to 7 days from the placement of the order. Out of stock non-custom greeting cards will ship as soon as possible.
(During the peak of the holiday seasoncustom items will have a longer wait time.) Once your custom item is completed and dry, most domestic orders take anywhere from 2 to 7 business days to be shipped via UPS based on your location.
NOTE: Please keep in mind all custom items are one-of-a-kind and very labor intensive, consequently, there may be an extended wait period for your treasured keepsake. Our normal delivery time is 3-4 weeks and may be longer if you order multiple items. We will do our best to deliver your item in a timely manner, however we are unable to guarantee an exact delivery time.
Q. Do you ship International?
A. Yes. International shipping deliveries are processed through our International Customer and Portrait Quote areas. These two areas are designed to allow you to submit a pre-order or portrait quote so we can determine your shipping costs. Then we conatct you through email and have you return to the website to finalize your order online with uploading photos and submitting payment details. Please contact us through Email if you have any additional international customer and or Portrait quote shipping questions.
Q. What should I do if my item arrives damaged?
A. We make every effort to package the ornaments and paintings very carefully, but if your keepsake arrives damaged, please contact us either through the contact page, 301-963-3320 or e-mail for assistance.
Q. How are orders shipped?
A. All orders are shipped via UPS Ground and typically arrive in 1 - 7 business days based on your location. Each order will be insured and shipped with a tracking number which you will receive in an e-mail. You may check the status of your shipment using your tracking number at UPS.com.
Q. What is your payment policy for products and portraits?
A. When an order is placed for a custom item: Upon submitting your order with your payment information provided, your credit card will be charged immediately for the full purchase price of your order including all shipping and handling charges and any add on options you may have purchased. This is done for two reason. 1) You are purchasing a custom hand-painted piece of art made specifically for you that has no resale value to another customer. 2) We must schedule time with the artist as well as purchase supplies.
A. When an order is placed for a portrait on canvas a 50% non-refundable down payment based on the total quoted price is required. Shipping and handling is additional and is added to the final price. Prior to shipping, the balance of the payment is charged in full prior to shiping and will include all shipping and handling charges. All credit card transactions are charged immediately upon purchase.